Customer Services

Tencent Customer Service Center is committed to developing itself into an advanced Internet service center backed by big data, intelligent technologies and product platforms. Its mission is to “address user problems, manage service data, optimize risk management and enhance service brand”.Through our professional customer service offered through AI-assisted chat, telephone and other channels, we deal with product enquiries for hundreds of products. We handle customer reports on rule violations and complaints of unauthorized in-game spending by teenage players, offering comprehensive, considerate and timely assistance to our users. Additionally, we are expanding our capabilities to assist companies in providing professional customer services through our intelligent cloud services (
Tencent Customer Service,Attentive service.

Contact us

Tencent Customer Service Hotline: 4006 700 700
WeChat Pay,Tenpay and LiCaiTong: 95017 (China's mainland) +86 571 95017 (Overseas, Hong Kong, Macao and Taiwan regions of China)
WeChat Pay HK Service Hotline:+852 39291666
Supervision for Underaged Game Players: 95092666
Customer Service Hotline of Tencent Meeting: 4009700700
Customer Service Hotline of Tencent Cloud:

For other enquiries, please visit our customer service website:, or scan the QR code below to follow our official account for assistance.

Tencent Customer Service Center Weixin Official Account

Tencent Customer Service Center Mini Program

Tencent Guardian Mini Program