Balanced Online Entertainment System for Underaged Users

Tencent is committed to ensuring underaged users play games in a healthy and balanced way. We are always exploring new methods to strengthen existing protections and build new safeguards for our young users through our Balanced Online Entertainment System, from "pre-game" (Parental Guardian Platform), "in-game" (Healthy Gameplay System) to "post-game" (Payment Notification and Online Consultation System). In mid-2020, we launched the third phase of the project, including an expanded scope of using facial recognition technology in games and other stringent procedures to identify suspected underaged users to help tackle the issue of young players using their parents’ identity information to evade monitoring in the gameplay.

Our Parental Guardian Platform, launched in February 2017, is the first solution developed for parents in China. After binding to an underaged child's game accounts, parents can manage their playtime and spending habits through alerts, queries, and settings. The Platform served more than 30 million users as of January 2020.

Introduced in 2017, The Healthy Gameplay System, which was first introduced in 2017, has been upgraded to include real-name verification, facial recognition, and other advanced technologies, limiting the game time of underaged users.

Also, to prevent underaged users from carrying out inappropriate in-game consumption, we introduced a Payment Notification and Online Consultation System in June 2018, along with a customer service hotline for suspicious consumption alerts and complaints about underaged users. Free counseling services are provided to families in need.